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Privacy policy

Privacy Policy – Jhatpat Seva

Effective Date: 26/06/2025
Last Updated: 26/06/2025

At Jhatpat Seva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile application, or other online services to purchase grocery items.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Full Name

  • Email Address

  • Phone Number

  • Billing & Shipping Address

  • Payment Information (processed securely through third-party providers)

  • Login credentials (if account is created)

b. Technical & Usage Information:

  • IP Address

  • Browser type and version

  • Device type and OS

  • Cookies and tracking technologies

  • Shopping behavior and preferences

2. How We Use Your Information

We use the collected information for purposes including but not limited to:

  • Processing your grocery orders and deliveries

  • Creating and managing your customer account

  • Sending order confirmations, invoices, and status updates

  • Responding to inquiries and customer support requests

  • Personalizing your shopping experience

  • Sending promotional emails, offers, and updates (with your consent)

  • Ensuring fraud protection and system security

  • Complying with applicable laws and regulations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Logistics & Delivery Partners: To deliver your orders.

  • Payment Gateways: To process payments securely.

  • Service Providers: Who help with hosting, analytics, email services, etc.

  • Legal Authorities: If required by law or to enforce our terms.

All partners are required to handle your information in a secure and lawful manner.

4. Your Rights and Choices

You have the right to:

  • Access or review your personal information

  • Request corrections or deletion of your data

  • Opt-out of marketing communications

  • Deactivate or delete your account

  • Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at [Your Contact Email].

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in

  • Track your shopping cart and preferences

  • Analyze site traffic and performance

  • Deliver personalized offers and content

You can modify your browser settings to disable cookies, though this may affect site functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and regular security audits. However, no online system is completely risk-free.

7. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, and improve your shopping experience.

8. Third-Party Links

Our platform may contain links to other websites or apps. We are not responsible for the privacy practices or content of those third parties.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, contact us at:

Jhatpat Seva
Email: info@jhatpatseva.com